Effective Date: 10 Aug 2025
At Dimena Skincare, we are committed to delivering your order quickly, safely, and with care. Please read our shipping guidelines below.
1. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
- We offer reliable shipping across India through trusted courier partners.
- Standard delivery time is 3–7 business days depending on your location.
- Remote or rural areas may take slightly longer.
3. Shipping Charges
- Shipping fees are calculated at checkout based on your location and order value.
- Occasionally, we may offer free shipping promotions.
4. Tracking Your Order
- Once shipped, you will receive a tracking link via email or SMS to monitor your delivery.
- Please allow up to 24 hours for tracking details to update.
5. Delays
While we work to ensure timely delivery, factors such as weather, courier delays, or unforeseen circumstances may cause delays. We appreciate your patience and understanding in such cases.
6. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect address information.
7. Contact for Shipping Support
If you have questions or concerns regarding your shipment, please contact us at:
📧 contact@dimenaskincare.com